Shipping policy

HOROMATIK SHIPPING & DELIVERY POLICY Last updated: 04/10/2026

1. ABOUT THIS POLICY This Shipping & Delivery Policy applies to orders placed with Horomatik through our online store. It explains where we deliver, how delivery charges and timings are shown, and what to do if there is an issue with delivery. Nothing in this policy affects your statutory rights.
2. WHERE WE DELIVER We currently deliver to the United Kingdom. 
3. DELIVERY CHARGES Any applicable delivery charge will be shown clearly at checkout before you place your order. The delivery charge payable will also be included in your order confirmation.
4. PROCESSING AND DISPATCH We aim to process and dispatch accepted orders within 1–2 working days. Occasionally, additional checks or circumstances outside our control may mean that dispatch takes longer. If there is a material delay, we will contact you using the details provided with your order. 
5. DELIVERY TIMES The delivery option and any estimated delivery time will be shown at checkout or in your order confirmation. Unless we have expressly agreed a specific delivery date with you, any stated delivery date is an estimate only. If no delivery date or period has been agreed, we will deliver your order without undue delay and, in any event, no later than 30 days after we accept your order, unless a different period has been agreed with you. 
6. DELIVERY SERVICE, TRACKING AND INSURANCE Orders are sent using: Royal Mail. Tracking: Tracking will be provided upon purchase. Transit insurance / signature requirements: Will be needed on required purchases
7. DELIVERY ADDRESS Please ensure that the delivery address and contact details entered at checkout are complete and accurate. If you need to correct an address after placing an order, contact us promptly at info@horomatik.com. We cannot guarantee that changes can be made once an order has been dispatched. 
8. DELAYS, FAILED DELIVERY AND UNCOLLECTED PARCELS We are not responsible for delays caused by events outside our reasonable control, including carrier disruption, adverse weather, customs processes or an incorrect delivery address. We will take reasonable steps to keep you informed and to minimise the effect of any delay. If a delivery attempt is unsuccessful, please follow the carrier’s instructions to rearrange delivery or collect the parcel. If an order is returned to us because it was not collected or because the address supplied was incorrect, we will contact you about the available options and any further delivery charge before resending it. 
9. RISK IN THE GOODS The goods remain at our risk until they come into the physical possession of you, or a person identified by you to take possession of them. This does not apply where you have chosen your own carrier and that carrier was not one of the delivery options offered by Horomatik. 
10. MISSING, DAMAGED OR INCORRECTLY DELIVERED ORDERS If your order has not arrived, appears damaged in transit, or you believe there is another delivery issue, please contact us as soon as reasonably possible at info@horomatik.com. Include your order number and, where relevant, photographs of the parcel and packaging. This helps us investigate with the carrier and resolve the issue promptly. Nothing in this section limits your statutory rights if goods are faulty, damaged or not as described. 
11. CANCELLATIONS AND RETURNS Our cancellation, return and refund arrangements are set out in our Refund Policy. If you are a UK consumer, you will normally have 14 days from the day after your goods are delivered to tell us that you wish to cancel an eligible distance-sale order. Legal exceptions may apply. Your statutory cancellation and refund rights are not affected by this policy. 
12. CONTACT US Trading name: Horomatik Legal entity: Horomatik. Business / returns address:  Email: info@horomatik.com